Shipping and returns

Orders made through this website are usually shipped within 3 days of purchase, using a tracked method of shipping. For custom orders, you will be given a shipping time when you place the order. 

Unused items can be returned for an exchange or refund within 30 days from their purchase date.  Any item not in its original condition, damaged or showing evidence of having been used will not be valid for a return.

If you would like to return your order, first let us know to expect it by emailing Items should then be returned to Nettle and Tansy, Elder Ghyll, Hawkshead, Ambleside, Cumbria LA22 0QE. You will be responsible for the return shipping cost, and we'd recommend using tracked shipping, as if the item gets lost on the way we cannot be held responsible for it.

Once your return is received and inspected, we will process your refund and apply it automatically to your original method of payment. We will send you an email to let you know when this has been done.